Website troubleshooting
Investigation and repair of broken layouts, forms, plugin conflicts, PHP errors, failed updates, admin issues and unexpected website behaviour.
Website Support
Technical website support, maintenance and troubleshooting
WEBS Ltd provides practical support for websites, ecommerce platforms, plugins, themes, checkout issues, tracking problems, performance issues, security updates and ongoing improvements.
Website support
Practical support when your website needs fixing, maintaining or improving
Business websites often need more than occasional content changes. A checkout may stop working, a plugin update may cause a conflict, a form may fail, tracking may become unreliable, pages may slow down, or a website may simply become difficult to manage over time.
WEBS Ltd provides technical website support for businesses that need a reliable developer to investigate issues, apply updates, improve performance, maintain security and keep websites working properly.
What can be supported
Technical fixes, maintenance and ongoing improvements
Support can be provided as one-off troubleshooting, planned maintenance or ongoing help depending on the type of website, the platform used and how business-critical the site is.
Core, plugin and theme updates
Managed updates for platforms such as WordPress, WooCommerce and Joomla, including core upgrades, plugin updates, theme updates and compatibility checks.
Security and malware checks
Security-focused maintenance including malware scanning, suspicious file checks, login protection, update monitoring and help reducing the risk of website compromise.
Checkout and payment support
Help with basket errors, payment gateway problems, Stripe issues, failed callbacks, checkout friction, shipping rules and ecommerce configuration problems.
Speed and caching improvements
Practical performance improvements including caching checks, image optimisation, script clean-up, hosting issues and Core Web Vitals improvements.
Analytics and conversion checks
Support for GA4, Google Tag Manager, enquiry tracking, ecommerce events, conversion checks and broken analytics implementations.
Maintenance plans
Peace of mind website maintenance from £15 per month
Maintenance plans are designed for websites that need regular technical care, updates and monitoring. They are especially useful for open-source platforms where core software, plugins, extensions and themes need to be kept up to date.
The existing WEBS maintenance offering includes care for WordPress and Joomla sites from £15 per month, with custom maintenance options available for open-source platforms and bespoke applications depending on the setup.
Typical maintenance includes
- Core platform upgrades
- Plugin, extension and theme updates
- Backup restore care
- Uptime monitoring
- Malware scanning and checks
- Monthly reporting
- Plugin whitelist and blacklist checks
- Paid plugin failure alerts
Support options
Flexible support depending on your website
Some websites only need occasional fixes. Others need regular updates, monitoring and technical care. The right option depends on the platform, risk level and how important the website is to your business.
WordPress Care
From £15 / month
Suitable for WordPress websites that need core updates, plugin updates, theme updates, monitoring and regular maintenance checks.
- 1 website covered
- Core, plugin and theme upgrades
- Backup restore care
- Uptime monitoring
- Malware scan / view / fix
- Monthly reporting
Joomla Care
From £15 / month
Suitable for Joomla websites that need routine updates, extension checks, template care and security-focused maintenance.
- 1 website covered
- Core, plugin and theme upgrades
- Backup restore care
- Uptime monitoring
- Malware scan / view / fix
- Monthly reporting
Open-source & bespoke systems
Quoted after review
For WooCommerce stores, custom PHP systems, bespoke applications or more complex websites, support is scoped after reviewing the platform and maintenance requirements.
- Platform and codebase review
- Custom update and support plan
- Integration and API support
- Checkout, payment and workflow fixes
- Performance and security improvements
- Ongoing development available
How support works
A practical approach to website problems
Review the issue
Understand what is broken, what changed recently and how important the issue is to the business.
Check the setup
Review the platform, hosting, plugins, theme, integrations, tracking and any obvious risks.
Fix or improve
Apply the right technical fix, update, configuration change or improvement without unnecessary disruption.
Recommend next steps
Where useful, suggest ongoing maintenance, performance improvements or a cleaner rebuild plan.
Existing websites
Support for websites built by someone else
WEBS Ltd can help with existing websites, even where the original developer is no longer involved. This can include taking over maintenance, fixing inherited problems, improving hosting, reviewing plugin usage or helping regain control of a website that has become difficult to manage.
Common takeover issues
- No clear maintenance process
- Outdated plugins, themes or CMS versions
- Slow hosting or poor caching setup
- Broken contact forms or checkout flows
- Unknown tracking or analytics setup
- Unclear ownership of domains, hosting or admin access
Need help with a website or web system?
Get in touch to discuss your project, support issue or ongoing website requirements.
Contact WEBS