WHOIS Contact Verification

There have been various changes in the domain name industry, including rule changes, new extensions and it’s vital to ensure that the owner information / whois information is correct and up to date. Now, more than ever before, it’s VITAL to update your details. Unless you do, your domain name can be suspended or at worst lost completely.

This notice is being sent to ALL customers of W.E.B.S Ltd *AWS @ www.awebserver.co.uk and is a MUST do job. You will have been informed via your account area in addition to our company blog and twitter profiles.

Whois Contact Information Ruling from W.E.B.S Ltd (AWS) on Vimeo.

What is WHOIS Contact Verification?

On January 1, 2014, domain registrars began verifying the WHOIS contact information for all new domain registrations and WHOIS contact information updates to existing domain registrations. Any new domain name registration or change to the Registered Name Holder of an existing domain name registration will require the verification of the Registrant contact email address.

How does the Contact Verification process work?

A change to the Registered Name Holder of a domain name is defined as any change to the first name, last name, or email address of the registrant contact. A change to the Registered Name Holder of a domain name will trigger the contact verification process whereby an email containing a verification link will be sent to the registrant email address. The link in the email must be clicked by the recipient of the email in order to complete the verification process.

What if the Contact Verification process is not successfully completed?

Failure to complete the verification process will result in one of the following:

a) For new domain registrations and contact updates via our API: failing to complete the verification process within 15 days will result in the suspension of the registered domain(s) or those domains that were updated as a result of a contact change

b) For contact change requests submitted via our website, failure to complete the verification process within 7 days will result in the requested contact change request being cancelled.

What is domain suspension?

If contact verification is required and not successfully completed, then the domain(s) that were registered or associated with the contact change will require suspension. Domain suspension involves eNom taking over the DNS of the domain and posting a page on the domain listing instructions on how the name can be verified and have the DNS returned to the previous settings.

Why was my domain suspended?

A Registered Name Holder’s willful provision of inaccurate or unreliable information, its willful failure to update information provided to Registrar within seven (7) days of any change, or its failure to respond for over fifteen (15) days to inquiries by Registrar concerning the accuracy of contact details associated with the Registered Name Holder’s registration shall constitute a material breach of the Registered Name Holder-registrar contract and be a basis for suspension and/or cancellation of the Registered Name registration.

How can I get my domain unsuspended?

The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information with complete and accurate contact details through your domain service provider.

Who is ICANN?

ICANN is responsible for the coordination of the global Internet’s systems of unique identifiers and, in particular, ensuring its stable and secure operation. ICANN maintains policies and specifications for registrars and registrants to abide by.

Who is Nominet?

Nominet are the main governing body for all .uk extensions

What is WHOIS?

WHOIS services provide public access to data on registered domain names, which currently includes contact information for Registered Name Holders. Registered Name Holders are required to provide accurate and reliable contact details to their Registrar to update WHOIS data for a Registered Name.

Where can I view my current WHOIS contact information?

The WHOIS information for domains registered at eNom can be viewed at www.awebserver.co.uk by logging into your account and clicking ‘My Domains‘… see the video below.

Who is my domain service provider?

We are your primary point of contact. We resell domain names from all providers to you, our customers. Our platform allows you complete control of your domain names and you must use our facilities to manage your domains. See video below.

I need further assistance. Who do I contact for help?

We are available via support ticket and telephone. NOTE: You are responsible for updating YOUR contact information, not us. Please do not contact us and request that we do this for you. It is your responsibility to ensure your own contact information is up to date.