W.E.B.S Ltd
Based on 27 reviews
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Phoenix Aromas
Phoenix Aromas
16:23 12 May 22
Knowledgable team who created a custom theme for our WordPress website and built a custom product database for us to manage technical products. Easy to work with and efficient in their workflow. Would recommend.read more
Gary Hughes
Gary Hughes
15:21 21 Dec 21
Our company have used W.E.B.S Ltd for many years and found the quality of the work to be very good, we have recently had them develop an app for our engineering department and they have walked us through the app very professinally and been extremely responsive when we have required changes.read more
Star Eastern
Star Eastern
10:44 28 Mar 20
I have worked with Justin for long period.To work with him is very easy and he always provide you the GREAT services.Recommend him A+++++++++++++read more
Elliott Callahan
Elliott Callahan
15:02 27 Sep 19
Excellent service from a very knowledgeable provider. WEBS has helped me immensely with my business website, social media presence as well as a whole host of other areas. Could not recommend anyone else for your business. Always there to answer any issues you may have and is super helpful in advising you on the best methods to boost your business’ online appearance. 5 Stars!read more
Pete Brown
Pete Brown
09:17 14 Jun 19
I have had my current website for a number of years thinking it was okay but when Justin designed me a new one I couldn’t believe the difference.It is very unique and i have had lots of feedback from friends and customers as to the positive change.He is patient, adaptive to change and very skilled in his profession.I believe my business will benefit solely from this change in Website.I wouldn’t hesitate to recommend.read more
Hazel Bate
Hazel Bate
13:14 21 Dec 18
The website Justin wrote for me looks really impressive and I’m getting great positive feedback from others looking at it. I’m sure it will help my business with moving forward. Justin was very quick at doing any work requested, even when he had other commitments, with patient professionalism and efficiency. I thought his development costs were very fair too. His support of my old website was always reliable and good advice given. Thank you Justinread more
Patrick Marston
Patrick Marston
07:35 07 Sep 18
I’ve always found W.E.B.S Ltd to be highly skilled website designers, developers and marketing specialists that are incredibly helpful with any technical issues I’ve had, replying speedily with a solution. W.E.B.S Ltd also communicate relatively complex tasks into easy-to-understand terms that allows you to maintain your own website too, which is very useful. I can’t recommend these guys enough.read more
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During the coming days, weeks and months, we are going to be restricted in our daily lives. We may not be able to visit friends, relatives and customers due to the risk of spreading the dreaded Coronavirus. This post aims to highlight a remote connection tool I use in my daily business, which will help you, to communicate and support others during these difficult times.

Remote Support Software

Have you ever been on the phone trying to support someone who is not very confident with computers? It can be frustrating and difficult, but there are tools which can help.

One of them, I’d like to tell you about is FREE and easy to use. It’s called Team Viewer.

Now, there are others, but this is the one I use at work and it’s the one I am going to tell you about. It’s FREE to use for non-commercial use and I strongly recommend it as a reliable, safe and efficient tool which works on Mac and Windows.

What exactly is it?

It is a piece of software which creates a secure connection between two computers. It will allow you to connect to a target computer and control it as if you were sat in front of it. This is essential for me when supporting a business with their IT requirements, but I also use it for personal reasons e.g to help friends and family.

Example Application

Due to coronavirus, my Aunt called to ask if I would order an iPad for her, so she had something to use during the lockdown. Her old one is old and slow. During set-up, the iPad needs a WiFi password, which she has forgotten. I need to reset it for her….. remotely.

Talking a 70+ year (young) person through the process of logging into a router to make technical changes is not easy. This is why remote software tools are used. They will allow me to operate a remote computer as if I were sat in front of it.

I use and recommend – Team Viewer

The first step is to download the Team Viewer software on BOTH computers.

  1. Install Team Viewer on the computer YOU use
  2. Install Team Viewer on the computer your FRIEND/RELATIVE OR CUSTOMER uses (by talking them through the process)

*I appreciate in this situation, YOU need to talk the other person through this part on the phone. This itself can be tricky in my experience, but be patient and my advise is to dry run the process yourself, before you talk to the other person, especially if they are elderly.

Install the Team Viewer Software

Click the ‘Download for FREE’ button on the homepage of Team Viewer. This will download a file to your computer which you need to RUN.

This works on Mac and Windows no problem.

  1. Download it from the Team Viewer Website
  2. Run the installer which you downloaded
  3. Follow the onscreen instructions and accept the terms
  4. Obtain the ID and Passwords (from the destination computer you wish to control)
  5. Enter the ID into the window
  6. When prompted, enter the password they provide you (from destination computer)
  7. Connect

That’s it. IF you have entered the correct ID and Password, you will be able to see the destination computer and control it, as if you were sat in front of it.

Alternatives to Team Viewer

There are plenty of other options. We can’t offer specific advice on them, as we use the one mentioned above. If it helps, here are others you can try.

Other Audio / Video Conferencing Options

If you need to offer more visual help and reassurance, without a need to directly control a remote computer, you can try these additional tools for video support.

These are links to the guides to help you use the tools below.

Be Safe everyone.

If any of my customers, friends and colleagues, need IT help to support their loved ones during the lockdown, I am prepared to help free of charge.

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